Privacy Policy

Last updated April 17, 2022.

We believe you should always know what data we collect from you, how we use it, and what control you have over this data. We want to be fully transparent and share this information with you in our privacy policy below.

About us

We are SIA Ligalio, registration number 40203341491, registered address Vesetas iela 8-28, Riga, LV-1013, Latvia, operating under the name Ligalio («we», «us» or «our»). We are the controller of your personal data.

You can contact us at info@ligalio.com.

About our Privacy Policy

This privacy policy («Privacy Policy») explains

  • what information we collect about you;
  • how we use it;
  • your rights concerning your personal data.

The Privacy Policy applies only to the use of the websites ligalio.com and app.ligalio.com («Website») and our communication in relation to the use of the Website.

Definitions

Authentication data - login information needed to identify you as a system user, e.g., password, username.

Contact information - data needed to contact you, e.g., e-mail address, phone number, postal address.

Identification data - information that allows us to establish and verify who you are, e.g., name, surname, or social media username.

Order information - details regarding the delivery of your order, e.g., products and services ordered, order status, or invoice number.

Payment details - information needed to receive and transfer payments, e.g., payment method, payment type, billing address, bank account number, payment card details (including credit or debit card number, CVV/CVC code, card expiration date).

Payment status - details related to your payment, e.g., payment date, place, or status.

Traffic and performance data - information that is used by website or application analytical tools, e.g., IP address, an identifier assigned to you, location, device information, demographic data, device type.

How Do We Use Your Personal Data and Why?

We use only the minimum amount of personal data needed.

We will indicate where the provision of personal data is voluntary or necessary.

For each topic below, we describe why and how we use your personal data and what is the legal reason.

User Profiles

What do we do with your personal data and why?What personal data do we use?Legal reason

We collect and store your data from social networks (Google, Apple) that you use to create your user profile.

  • Identification data
  • Contact information
  • Your consent

We send information about changes to our terms, conditions, or policies to keep you updated.

  • Identification data
  • Contact information
  • To perform the contract with you
  • It's required by law (GDPR)

Orders and Delivery

What do we do with your personal data and why?What personal data do we use?Legal reason

We collect your data to prepare and deliver your order.

  • Identification data
  • Contact information
  • Order information
  • Payment details
  • Payment status
  • To perform the contract with you

We send you information about your order to inform you about the status of your order and delivery.

Live Chat

What do we do with your personal data and why?What personal data do we use?Legal reason

We receive your questions and prepare answers to help you with the use of our services and other questions that you may have.

  • Identification data
  • Contact information
  • The languages that you speak
  • Traffic and performance data
  • Other data that you may voluntary decide to send to us
  • It's important for us that you get answers to your questions to us (legitimate interests)

Payments

We use Stripe services for processing your payments. We send them your payment details to receive the payment and we receive from them information about the status of your payment.

What do we do with your personal data and why?What personal data do we use?Legal reason

We collect your data and send the data to the payment service provider to receive payments and to give refunds.

  • Identification data
  • Contact information
  • Payment details
  • Payment status
  • To perform the contract with you

We store your data to receive recurring or deferred payments.

We receive the data from the payment service providers and store it to have a proof of our transaction for tax and accounting purposes.

  • Identification Data
  • Payment Status
  • It's required by law (your local tax and accounting laws)
  • It's important for us to keep records of our transactions (legitimate interests)

Marketing

We use Mailjet marketing tool that processes personal data for sending marketing information.

What do we do with your personal data and why?What personal data do we use?Legal reason

We send you marketing information (e.g., newsletters, information on discounts, sales, new products, or services) to keep you updated about our offers.

  • Identification data
  • Contact information
  • Your consent

We analyse your reactions to our messages to understand the effectiveness of our messages and marketing campaigns.

  • Whether you have opened the message or its attachments
  • Whether you have clicked on the links in our message
  • It's important for us to understand the results of our campaigns (legitimate interests)
  • It's important for us to provide even better campaigns in the future (legitimate interests)
  • It's important for us to improve our communication with our users

Analytics

What do we do with your personal data and why?What personal data do we use?Legal reason

We analyse the Website's traffic and performance to continuously improve our Website, and the user experience.

We use the following analytical tools:

  • Plausible (see their data policy here)
  • Traffic and performance data
  • It's important for us to improve our services and provide the best service to you (legitimate interests)

We analyse sales information to understand our users' tastes and use this information for offering new products.

  • Identification data
  • Contact information
  • Order information
  • Payment details
  • Payment status
  • It's important for us to improve our services and provide the best service to you (legitimate interests)

Cookies and Similar Technologies

We use cookies and similar technologies on our Website. You can see our cookie policy here.

Where Do We Obtain Your Personal Data?

We will obtain your personal data:

  • from payment service provider (Stripe)
  • from e-mail marketing service provider (Mailjet)
  • from social media platforms if you log in by using your social media account (Google, Apple)
  • directly from you (for example, when you order a service, contact us with a question or complaint, create an account with us, respond to a survey or sign-up to receive marketing communications)
  • from public registries and public databases (for example, company and business registries)

To Whom We May Disclose Your Personal Data?

We share your personal data with the following categories of data recipients:

  • payment service provider Stripe, located in the USA (we transfer personal data outside the EU/EEA based on the Standard Contractual Clauses available here)
  • analytics service provider Plausible, located in Estonia
  • e-mail marketing service provider Mailjet, located in France
  • accounting service providers located in Latvia
  • live chat service provider Crisp, located in France
  • data centre service provider Google, located in Ireland
  • IT maintenance services located in Latvia
  • lawyers located in Latvia
  • auditors located in Latvia

How Long Do We Store Your Personal Data?

We will not store your personal data longer than it is necessary. Once we have determined that we no longer need to hold your personal data, we will destroy it.

The criteria used to determine the period of storage of your personal data are:

  • the nature of the purpose, why personal data was collected;
  • the length of time, while we have a contractual relationship with you;
  • the existence of a legal obligation under the applicable law;
  • the necessity to store the data in the light of our legal position (such as applicable statutes of limitations, litigation or regulatory investigations).

What Rights Do You Have In Relation to Your Personal Data?

You have various rights in relation to the personal data that we process about you. We have described these rights in the table below. There are some exceptions to these rights, however. If we refuse your request, we will explain to you the reasons for doing so.

If you wish to exercise any of these rights, please contact us by sending an e-mail to info@ligalio.com.

Your rights

Explanation

Right to request access

You are entitled to ask us if we are processing your data and, if we are, you can request access to your personal data.

Right to rectification

You may request that we rectify any inaccurate or incomplete personal data that we process about you.

Right to erasure (“right to be forgotten”)

You have the right to request that we erase your personal data.

Right to restrict processing

You have the right to request that we restrict our processing of your personal data where:

  • you believe such data to be inaccurate;
  • our processing is unlawful; or
  • we no longer need to process such data for a particular purpose, but where we are not able to delete the data due to a legal or other obligation or because you do not want us to delete it.

Right of data portability

You have the right to transfer your personal data between data controllers. This means that you can request your personal data we process about you in a structured, commonly used and machine-readable format and transfer this data to a third party.

Right to object

Where we are processing your personal data based on our legitimate interests (or those of a third party), you have the right to object to such processing on grounds relating to your particular situation.

Right to withdraw consent

If you have consented to our processing of your personal data, you have the right to withdraw consent at any time, free of charge.

How to Complain?

If you have any concerns about our use of your personal data, you can make a complaint to us by sending an e-mail to info@ligalio.com.

In case you could not solve your problem with us directly, you can also complain to your local data protection authority or the place of the suspected violation. Contact information of these authorities can be accessed at the website of the European Data Protection Board.



Disclaimer: Ligalio is not a lawyer or a law firm and does not engage in the practice of law or provide legal advice or legal representation. All information, software, services, and comments provided on the site are for informational and self-help purposes only and are not intended to be a substitute for professional legal advice.